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General Privacy Policy

1. Introduction

The right to privacy and, specifically, the right to personal data protection is one of the values of ZODIAC POOL CARE EUROPE, which is set out in our Code of Ethics.

The aim of this policy is to explain how ZODIAC POOL CARE EUROPE shall process the personal data it collects from the various forms posted on this Website. Your personal data shall be processed in the strictest confidence and solely for the purposes to which you have consented, as explained below in this General Privacy Policy and in each of the Privacy Policies on the various forms.

2. Commitment to privacy

ZODIAC POOL CARE EUROPE is fully committed to compliance with the European Union’s General Data Protection Regulation and the laws on personal data protection in force at any given time, as this is a top priority for ZODIAC POOL CARE EUROPE.

Therefore, ZODIAC POOL CARE EUROPE has made the decision to implement the following principles, in which privacy forms the basis of all data processing:

Purposes of data processing

ZODIAC POOL CARE EUROPE collects your personal data for handling your requests and providing you with the products and services that you may find useful. Specifically, we process your personal data for the following purposes:

1. To reply to your queries, questions and requests made through customer service, channels posted on the website and to contact you in order to deal with them.

2. To improve our web pages, services and products, as well as to provide a better service and content.

3. To provide you with access to the restricted areas on our website and, if applicable, to modify your profile information whenever you request to do so.

4. To submit a quote for any products that you request.

On some occasions, it may be necessary to process your personal data to comply with legal obligations, or in relation to a contractual relationship we may have with you.

In all other cases, whenever required, we shall ask you for your consent for processing your personal data.

3. Sending of marketing messages

ZODIAC POOL CARE EUROPE, within the framework of its marketing activities, may provide you with the means to register or subscribe to the company's newsletters and commercial information. The sending of such messages is subject to your consent at all times.

In the event that you have given your consent to do so, ZODIAC POOL CARE EUROPE shall send you customized information about its products, business and services in accordance with your tastes and preferences. 

You may withdraw your consent at any time whenever you receive marketing messages through the link or button enabled for this purpose in all messages, or by expressing your desire to withdraw your consent through the following channels: 

(i). An email to dataprivacy@fluidra.com. 

(ii). A letter addressed to Av. Alcalde Barnils, 69, 08174 Sant Cugat del Vallès (Barcelona).

4. International data transfers

ZODIAC POOL CARE EUROPE, as an international company, has international service providers that may render their services from outside the EU. As a result, it is possible that your data may be transferred outside of the European Union or the European Economic Area.

In any event, ZODIAC POOL CARE EUROPE shall ensure that such data processing is protected by the appropriate safeguards, which may include Standard Clauses approved by the EU that are taken from agreements approved by the EU regulator and that provide sufficient safeguards to ensure that data processing complies with the requirements of the EU’s General Data Protection Regulation, as well as third-party certifications, amongst others.

 

5. Term of data processing and storage

ZODIAC POOL CARE EUROPE is committed to only processing your personal information when we actually need to do so in order to provide you with a quality Service. Therefore, we make every reasonable endeavor to keep the term of processing and storage of personal data as short as possible.

To this regard, we shall inform you of the term of processing and/or storage of personal data on each form from which data are collected.

In any event, even if you request that we delete your data, we may store and keep them on record, subject to their being blocked as required by law, for the term required for us to fulfill our legal obligations and for their disclosure to the competent Authorities on the various matters to which they are subject.

6. Exercise of rights and complaints to the Spanish Data Protection Agency (AEPD)

As a result of ZODIAC POOL CARE EUROPE processing your personal data, current laws grant you a number of rights. Below is a brief explanation of each right to assist you should you wish to exercise them:

1. Right of access. You are entitled to find out which of your personal data are processed and the purposes for which we process them.

2. Right of rectification. Your data shall always belong to you and, as such, you may at any time request that they be rectified if the records we hold of them were wrong.

3. Right of erasure. You may at any time request that your personal data be erased from our records. However, as set out in the above section on data storage, it should be remembered that in certain circumstances compliance with the laws in force may prevent this right from actually being exercised.

4.Right to object. You may object to your personal data from being processed in relation to any of the purposes for which we process them, pursuant to the privacy policies that may apply in each case.

5.Right to restriction of processing. You may request restriction of processing in the following cases:

6. Right to data portability. Provided that it is technically possible and reasonable to do so, you shall be entitled to request that the personal data that you have directly submitted to us be disclosed to another data controller. If this is possible, we shall directly disclose your data to this other data controller, but if this were not possible, we shall provide them to you in a standard format.

Whenever we process your data based on your consent, you may withdraw it at any time, whereby the only consequences for you, depending on the right exercised, shall be that we are unable to render certain services to you.

You may exercise your rights by contacting ZODIAC POOL CARE EUROPE in any of the following ways, accompanied by a copy of a valid ID document:

(i). An email to dataprivacy@fluidra.com. 

(ii). A letter to Av. Alcalde Barnils, 69, 08174 Sant Cugat del Vallès (Barcelona).

In addition, should you wish to do so you may contact our Data Protection Officer (DPO) at dataprivacy@fluidra.com .

Should you have any inquiries or claims about how we process your personal data, or any other questions related to this matter, you may contact our DPO at Av. Alcalde Barnils, 69, 08174 Sant Cugat del Vallès (Barcelona) addressed for the attention of “Delegado de Protección de Datos”, or by writing an email with the subject line “Delegado de Protección de Datos” to dataprivacy@fluidra.com. Should you not receive a reply within a reasonable amount of time, you may lodge a claim with the Spanish Data Protection Agency.

 

7. Confidentiality and security in data processing

Your personal data are very important to us and we undertake to process them in the strictest confidence and with utmost discretion, as well as to implement all security measures that we consider are required and reasonable.

In this regard, ZODIAC POOL CARE EUROPE hereby represents and warrants that it has implemented all available technical means to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by users.

8. Social media

Social media form part of the everyday lives of many Internet users, so we have created a number of profiles on them. 

All users may join the pages or groups set up by ZODIAC POOL CARE EUROPE on the various social media platforms. 

However, you are reminded that, unless we directly ask you for your data (for example, through marketing campaigns, competitions, promotions or in any other valid way), your personal data belongs to the corresponding social media platform. Therefore, we recommend that you read the terms and conditions of use and privacy policies carefully and be sure to set your preferences insofar as the processing of your data is concerned.

9. Data Protection Policy

 1. DATA CONTROLLER

You data shall be processed by ZODIAC POOL CARE EUROPE, with registered address at ZA La Balme - 31450 BELBERAUD, and holder of NIF FR06395068679.

2. PURPOSES AND LEGAL BASIS

Your data shall be processed for the purpose of providing you with assistance about questions asked.

The legal basis for processing your data is the consent given by you to do so.

3. DISCLOSURE OF DATA

Your data shall not be assigned, sold, leased or otherwise made available to third parties, except in the case of ZODIAC POOL CARE EUROPE’s service providers who render certain services to ZODIAC POOL CARE EUROPE, but who shall under no circumstances process them for their own purposes. Some of these service providers may be based outside of the European Union, as stated in the section “International Transfers”.

4. INTERNATIONAL TRANSFERS

ZODIAC POOL CARE EUROPE, as an international company, has international service providers that may render their services from outside the EU. As a result, it is possible that your data may be transferred outside of the European Union or the European Economic Area.

In any event, ZODIAC POOL CARE EUROPE shall ensure that such processing is always protected by suitable safeguards, which may include:

-          Standard clauses approved by the EU. These are contractual clauses approved by the European supervisory authority that provide sufficient safeguards to ensure that data processing complies with the requirements established by the European Data Protection Regulation.

-          Third-party certifications. These are framework agreements between various public authorities that establish a standardized framework for data processing pursuant to EU General Data Protection Regulation requirements.

5. TERM OF PROCESSING

All the data that you provide to us shall be processed for the time required to provide you with assistance about questions asked.

Once the term stated in this section has come to an end, ZODIAC POOL CARE EUROPE shall keep your personal data on record duly anonymized for statistical purposes or market surveys, provided this is possible, or duly locked in order to comply with any legal obligations to which the company is subject.

Furthermore, please take into account that if any of the files attached to this form, for the purpose of helping to show how to submit your request, contained personal data of any nature whatsoever, they shall be automatically deleted with no copy made of them by ZODIAC POOL CARE EUROPE.

 6. EXERCISE OF YOUR RIGHTS

You may at any time withdraw your consent to your data being processed for any of the above purposes, although it must be borne in mind that this may mean that we are unable to provide you with certain services that are offered on the website.

You may likewise exercise your rights of data access, rectification, erasure, objection, restriction or portability by writing a letter addressed to Av. Alcalde Barnils, 69, 08174 Sant Cugat del Vallès (Barcelona) Spain, with the subject line “Personal Data”, or by sending an email to dataprivacy@fluidra.com.

Should you have any inquiries or claims about how we process your personal data, or any other questions related to this matter, you may contact our Data Protection Officer by letter at Av. Alcalde Barnils, 69, 08174 Sant Cugat del Vallès (Barcelona) addressed for the attention of the “Data Protection Officer”, or by writing an email with the subject line “Data Protection Officer” to dataprivacy@fluidra.com. Should you not receive a reply within a reasonable amount of time, you may lodge a claim with the Spanish Data Protection Agency.